To add SaasAnt Transactions (Online) to your QuickBooks, a user must have the following profiles for that particular QuickBooks Online company file.

•    Master Admin
• Company Admin
•    QuickBooks Online Accountant User

Master Admin and Company Admin can only add SaasAnt Transactions (Online) applications by navigating to the “Apps” menu or visiting the URL below.

https://apps.intuit.com/exceltransactions

Online Accountant users must sign in at Apps.com to work with “SaasAnt Transactions (Online)”.  They can also log in to the below URL and add their client companies.

https://saasant.com/auth/login.html

So, just because you have added our App does not mean all users can access it.  You will need to go to “SaasAnt Transactions (Online)” and add them as users.

Technical Background:

When a user connects our application to QuickBooks Online, an Access Token is generated for ease of future access.

For security reasons, these tokens are not open-ended and expire occasionally.

How can you access SaasAnt Transactions (Online)?

If you are ADMIN who added our application, you can access our app using the “Apps” menu in QuickBooks Online.

Other Admins and Normal Users must go to the URL below and log in using Intuit Credentials or SaasAnt Credentials.

https://saasant.com/auth/login.html

Common Error Messages:

1.  app_already_purchased

Error Code: app_already_purchased
Message: The application has already been subscribed to by another user for this company. Please contact (email address) to make changes to this subscription.

Please ask the person in the error message to add you as a user.
If you no longer want this person to be the Admin of the App and if they are still a current QuickBooks Online user for that company, ask this person to sign in to QuickBooks Online and go to Apps/My Apps, and then look for the application in question and select the disconnect link.

If this person is no longer part of this QuickBooks Online company or your firm, then please send us an email to [email protected] from your ADMIN Email ID. Our support team will get back to you with workarounds.

2.  Why do I not see the App listed in My Apps?

By Intuit’s design, only the Admin can access our Application from QuickBooks Online.  Any other user of the application must go directly to SaasAnt website LOGIN URL. https://saasant.com/auth/login.html

If you are the Admin user and still cannot see our App, then the Intuit access token may have expired.

You can go to the below link and reconnect the App. 

https://apps.intuit.com/exceltransactions

3.  The App was working yesterday now I am having problems accessing it?

Occasionally there might be an issue on the Intuit Platform.  You can check the status of QuickBooks Online API and Intuit App Connect at

http://status.developer.intuit.com

If both are operational, please send us an email to [email protected]